Terms & Conditions

BACKGROUND:
These Terms and Conditions are the standard terms for the provision of Services by Excalibur Intelligence Services, trading as Lie Detect registered in England under number 09262903, whose registered address is Preston Technology Centre, Marsh Ln, Preston PR1 8UQ and operational addresses are:
 
Preston Office: Preston Technology Centre, Marsh Ln, Preston PR1 8UQ2 .
 
1.Definitions and Interpretation
  • In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
 
Business Day
Means any day other than a 
Saturday, Sunday or bank holiday;
Calendar Day
Means any day of the year;
Contract
Means the contract for the 
provision of Services, as explained 
in Clause 3;
Deposit
Means an advance payment 
made to Us under sub-Clause 5.5;
Month
Means a calendar month;
Price
Means the Price payable for the 
Services;
Services
Means the services which are to 
be provided by Us to you as 
specified in your Order (and 
confirmed in Our Order 
Confirmation);
Special Price
Means a special offer Price 
payable for Services which We 
may offer from time to time;
Order
Means your Order for the Services
 
Order Confirmation
Means Our acceptance and 
confirmation of your Order as 
described in Clause 3;
We/Us/Our
Means Excalibur Intelligence 
Services, trading as Lie Detect, 
registered in England under 
number 09262903, whose 
registered address is Preston Technology Centre, Marsh Ln, Preston PR1 8UQ
 
  • Each reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications whether sent by email or fax.
2.Information About Us
 
  • Excalibur Intelligence Services, trading as Lie Detect,
  • We are a member of UKPIN, WAPI, CII, ICO.
  • The Contract
  1. These Terms and Conditions govern the sale and provision of Services by Us and form the basis of the Contract between Us and you. Before submitting an Order, please ensure that you have read these Terms and Conditions carefully. If you are unsure about any part of these Terms and Conditions, please ask Us for clarification.
  2. Nothing provided by Us includes but is not limited to sales and marketing literature, Price lists, and other documents that constitute a Contractual offer capable of acceptance. Your Order constitutes a Contractual offer that We may, at Our discretion, accept.
  3. A legally binding Contract between Us and you will be created upon Our acceptance of your Order, indicated by Our Order Confirmation. Order Confirmations will be provided in writing.
 
 

The Booking Party and Attendee of an Examination are referred to as “I/Individual/Examinee/You” and “Lie Detect” is referred to as “we/our/us” in these Terms and Conditions (“Terms”).

 

  1. Terms of Booking 

1.1. I certify that I, the person ordering the exam, have given the participating examinee a complete copy of the Terms and Conditions. Additionally, I can attest that each examinee who is taking the test has provided their approval.. 

1.2. I acknowledge that the examinee will not be allowed to take the test if they have abused drugs, alcohol, or other controlled substances in the 24 hours before to the test.

1.3 I certify that the examinee is not pregnant and has not just given birth. Moreover, I can confirm that the examinee is free of any heart diseases, including but not limited to those treated with blood pressure medicine or pacemakers. It is understood that the examinee will consult a doctor in such circumstances.

1.4. I certify that the examinee and I, the person arranging the examination, are both at least 18 years old.

1.5. I confirm that the rules still apply if a reservation is made with less than 48 hours’ notice and the entire amount is required.

1.6. The selected date can be changed when making a reservation over the phone or online for any of the following reasons:

1.6.1. Illness of either kind

1.6.2. An office under control is inaccessible.

1.6.2. An office under control is inaccessible. Failure of an IT system or EyeDetect equipment, 

1.6.4. Unforeseen circumstances not specifically listed above.

1.6.4.1 We always assure that a test will be conducted by a qualified Professional within 7 working days of the pre-arranged test date, which is mentioned at the time the order is taken. 

  1. The Examination 

2.1. I am aware of:

2.1.1 Upon arrival, I must present official identity (photo ID card, passport, or driver’s licence) for verification.

2.1.2. Lie Detector Test UK will not allow any abusive, aggressive, or threatening behaviour toward any of its employees or affiliates. Such conduct will result in the termination of the examination, the retention of all money paid, and the withdrawal of the option to rebook.

2.1.3. They reserve the right to halt the exam if any employee or affiliate is made aware of any criminal conduct, dishonest behaviour, or attempt at bribery. The opportunity to rebook will be removed, and any funds paid will be retained.

2.1.4 Any effort at countermeasures will receive one warning,   If you make any more attempts, the exam will be cancelled, the funds you paid will be withheld, and you won’t be able to rebook.

2.1.5 I have to show up at the location at least 15 minutes before the scheduled time. Unreasonable punctuality will cause the exam to be cancelled, and all monies paid will be kept. Additionally, the option to rebook will be available at an additional full fee.

2.1.6. Only closed-ended, test questions will be accepted and posed. It is forbidden to ask about someone’s intentions, beliefs, or ideas.

2.1.7. During the exam, there may be up to many questions, 3 of which will be closed-ended and case-specific.

2.1.8. The test will be conducted using the EyeDetect equipment.

2.1.9 The examiner shall always notify the appropriate authorities if there is any suspicion of domestic violence.

2.1.10. The examiner will give the person with whom the booking is made a complete written report of the EyeDetect test report when the test within 1 hour of completion.  Unless otherwise specified, this will be sent via email and communicated in confidence to the person with whom the reservation is made.

2.1.11 No bystanders are allowed in the examining room. 

2.1.12 The customer receives a complete and thorough test report via email within 1 hours of the test’s completion, or 48 hours if the report is sent via tracked mail, depending on what the client requests to the examiner the day of the test. The person who made the booking may occasionally receive the results verbally from the examiner on the exam day. 

2.1.12 If the customer is providing the location, then the test room must be tidy and free of clutter, with two chairs and a table as well as a power outlet for a the equipment. All surfaces must also be sanitised to reduce the chance of viruses and germs spreading. The examinee and the examiner will spend up to 1 hour alone together and this must be without interruptions from the TV, phone, or visitors coming and going. We reserve the right to decline if our examiner determines that the prerequisites for a controlled environment cannot be met and the proposal is not viable. In order to prevent potential distractions and test-result distortion, this is being done. All fees received in full will be kept.

 

  1. Fees and Cancellation 

3.1. We won’t reveal the location of your exam until we have received the complete and final payment. Your test will be prepared prior to your arrival at the location.

3.2. You certify that you are the authorised cardholder and have the right to make an electronic card payment in accordance with the terms and conditions set out here. You are aware that carrying out this transaction—or any transaction—without being authorised is fraud. Any fraudulent behaviour is not the responsibility of Lie Detect.

3.3. By placing a reservation, you consent to two card payments being made. First, there is a £200 plus tax non-refundable booking charge. the applicable balance of your test product, second. In the absence of advance notification, the same card will be charged twice.

3.4. When making a reservation, we require a non-refundable deposit of £200. Once we have your pre-examination questionnaire in hand and it has been fully completed, the remaining applicable balance will be collected.

3.5. You will receive the Pre-Examination Questionnaire through text or email after paying the initial £200  non-refundable booking fee. In order to guarantee prompt booking times, this must be returned within 24 hours. We retain the right to postpone the appointment if the questionnaire is not received in the allotted time.

3.7. At least 48 hours before the exam is scheduled to start, a full and complete cleared balance must be received. We will be in touch with you prior to and on the day of this deadline. The reservation will be cancelled if no response is received within 48 hours. The opportunity to rebook will only be applicable if another fee is paid, and any funds paid on account will be retained.

3.8. Once all the booking fees are received on account and the test is prepared, the full fee is non-refundable and retained in it’s entirety, should you decide to cancel.

3.9 You must give us at least 48 hours’ notice if you want to change the date of your reservation, and the new date must be no more than 30 days from the original.

3.10 Should a cancellation occur, the non-refundable cost specified in Clause 3.3 may be moved to a different appointment without incurring a fee as long as the new appointment is at least 48 hours away. Requests for cancellation should be made to contact@lie-detect.co.uk

3.11 In unforeseeable situations where we both agree that the 48-hour window outlined in Clause 3.7 has passed. You can postpone the examination, and you’ll get your money back less the non-refundable cost.

3.12 No refund will be given once the test has been completed and the client has received the results, regardless of the test’s conclusion. Deception is suspected, but there is no definitive evidence. The outcomes reported are final.

3.13. Your exam will be cancelled if you don’t follow any of the conditions of this agreement. The opportunity to rebook will be removed, and any funds paid will be retained.

3.14 All payments made to us are considered final. The terms of your bank, financial institution, or creditor are superseded by these terms. This covers Visa, Mastercard and bank transfers, but is not restricted to them. 

  1. Data handling 

4.1. All data, and video recordings are the property of the examiner and will be handled in accordance with our obligations under the Data Protection Act of 1998:

 

4.1.1 If you indicate on the Consent Form at the outset of your instructions to us that you wish for your test data to be removed upon completion of our work for you, we will delete all data obtained, with the exception of the EyeDetect test report, which we will retain for one year. If you do not indicate on the Consent Form that you wish for your test data to be destroyed, all video, voice recordings, and charts pertaining to you will be deleted 24 hours after the report has been generated. If you indicate on the Consent Form that the video and voice recording will be used as evidence in a court, tribunal, or for any other legal purpose, we will keep your data for no more than one year. During this time, the video and voice recording remains the property of Lie Detect; however, if you have asked for the video to be kept during your pre-test interview, you may view it with an examiner in a controlled office location on an agreed date, subject to covering our costs or unless requested by a legal body. The video and test data must be interpreted by our examiner and would not be made available without the following conditions. You must inform your examiner at the pre-examination interview, or such recordings will be destroyed within 24 hours.

 

4.1.2 We retain the right to disclose your personal and/or test information with the authorities (or any other relevant entity deemed required) if the results reveal allegations of deception-related sexual abuse or domestic violence. 

  1. Events Outside of our Control 

5.1 We are not responsible for any failure to fulfil, delay in performance, or breach of any of our obligations under these or any other implied terms resulting from factors beyond our control.

An event outside our control is any act or occurrence beyond our reasonable control, including but not limited to the following:

Lockouts and other forms of industrial action by a third party.

5.2.2. Civil commotion

5.2.3. Riot

5.2.4. Invasion

5.2.5. Terrorist Attack or Terrorist Attack Threat

Conflict, whether declared or not

Fire or Explosion Safety

5.2.8 Divine Act (Storm, Flood, Earthquake, Subsidence, Epidemic or other natural disaster)

If an occurrence beyond our control affects the execution of our obligations under these terms: 5.3.1. We shall tell you as soon as feasible; 5.3.2. Our obligations under these terms will be suspended and excluded.

5.4 If an occurrence beyond our control causes us to miss an appointment, we shall confirm with you when the appointment will be kept or offer an alternative time. No refunds will be issued due to circumstances beyond our control.

5.5. In the event of unforeseen circumstances that we agree to and approve, you may reschedule the EyeDetect examination within 14 days of the original examination date and we will retain your original non-refundable charge for the new appointment with a minimum 48-hour notice. 

  1. Agreements 

I affirm that I accept and will abide by the terms and conditions set out above.  I would like to proceed with the EyeDetect exam in accordance with the above terms and conditions. I am authorised to accept these terms in their entirety and to make the authorised payment in full.

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